Shipping policy
Processing and dispatch
Orders are usually processed within 3–5 business days before dispatch. Processing time is separate from shipping time and excludes weekends and holidays.
Shipping rates
- Orders of US$100 or more: free shipping.
- Orders below US$100: US$7.99 shipping.
Available shipping options and the applicable charges for your delivery address are shown at checkout.
United States shipping update
Due to ongoing instability in global logistics, shipping times to the United States may vary and deliveries may take longer than usual. Carrier capacity, customs processing and local delivery conditions may affect transit times.
Delivery estimates are not guaranteed arrival dates. Please allow extra time, especially for gifts, weddings and other events. If you need an item by a specific date, contact support@giftedchop.com before ordering.
Delivery timing and updates
Shipping time begins after dispatch and varies by destination and delivery method. Expedited shipping, when available, does not shorten the processing time. If we become aware of a significant dispatch delay, we will contact you using the contact details supplied with your order.
We may change the courier selected at checkout unless an expedited method was chosen. Contact us before purchasing if you need help selecting an available delivery option.
Personalization details
Check your custom wording, spelling, capitalization, artwork and selected product option carefully before checkout. Contact us promptly if you need to request a correction.
Changes after production may require a replacement item and an additional charge. Contact us for the current replacement price before requesting a change.
Questions about your shipment
Email support@giftedchop.com and include your order number, if available, so we can help with your order.