Refund policy

Refund & Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility for returns

Items must be unworn, unused, with tags and in their original packaging. A receipt or proof of purchase is required.

Customized or personalized items are not eligible for a change-of-mind return or refund. If there is a defect or issue with the product, contact us within 4 business days of delivery so we can help resolve it.

How to start a return

Email support@giftedchop.com before sending anything back. If your return is accepted, we will provide instructions on how and where to send your package, and a return shipping label where applicable. Items sent back without first requesting a return will not be accepted.

Return shipping costs

For eligible change-of-mind returns, the customer pays the return shipping cost. GiftedChop covers return shipping costs for defective items or an incorrect item sent by us. Contact us before sending any return so we can confirm the return instructions.

Damages and issues

Please inspect your order on delivery and contact us immediately if an item is defective, damaged or incorrect. We will evaluate the issue and work to resolve it.

Exchanges

The fastest way to exchange an eligible item is to request a return, send the item back following our instructions and, once the return is accepted, place a new order for the replacement.

Refunds

After we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 14 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact support@giftedchop.com.