Refund policy
Refund & Return Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
· Be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging.
· Include the receipt or proof of purchase.
Please Note: Customized or personalized items are not eligible for return or refund unless there is a defect or issue with the product. If you notice any deficiencies, please contact us within 4 business days upon delivery, and we’ll work to resolve the issue.
How to Start a Return
To start a return, please contact us at support@giftedchop.com.
If your return is accepted, we’ll provide:
1. A return shipping label.
2. Instructions on how and where to send your package.
Important: Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to email us at support@giftedchop.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
· Your item is defective or damaged.
· You received the wrong item.
We’ll evaluate the issue and make it right as quickly as possible.
Exchanges
The fastest way to get what you want is to:
1. Return the item you have by following our return process.
2. Once the return is accepted, place a new order for the replacement item.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether the refund is approved.
· If approved, we’ll refund your original payment method within 14 business days.
· Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at support@giftedchop.com.